SpinRise Privacy Policy
Last updated: September 9, 2026
This policy explains how SpinRise Technologies LLC ("SpinRise," "we," "us," or "our") handles personal information when an adult uses the SpinRise mobile application and related services (the "Service").
Who the Service is for
SpinRise is designed for adults, including parents, legal guardians, authorized caregivers, and authorized professionals, who record and review information about children they support. Children are the subjects of records in the Service; they are not expected to create or operate SpinRise accounts. An account holder must have authority to provide and use a child's information and to invite anyone who can access it.
Information we collect
Depending on how you use SpinRise, we may collect:
- Account and contact information, such as your name, email address, account identifier, role, and authentication information.
- Child profile information, such as a child's name, date of birth, and other profile details entered by an authorized adult.
- Health, behavior, and development information, including observations, routines, milestones, antecedent-behavior-consequence records, goals, reports, notes, and other content you choose to enter.
- Care-team information, such as invitations, roles, and the relationships that determine who is authorized to access a child's information.
- Service and security information, such as request times, IP addresses, device or operating-system information made available to our service, and diagnostic or security logs needed to operate, protect, and troubleshoot the Service.
The SpinRise 6.0 release does not use advertising identifiers or request permission for cross-app tracking. Its social sign-in, video upload, HealthKit, wearable, AI-insight, secure-messaging, reminder, usage-analytics, and crash-reporting features are disabled. If a later release enables additional collection, we will update this policy and any required in-app or system notices.
How we use information
We use personal information to:
- create and secure accounts;
- provide child profiles, observations, timelines, goals, reports, and authorized care-team collaboration;
- send account, invitation, recovery, security, support, and service communications;
- respond to support, privacy, and account-deletion requests;
- maintain, troubleshoot, protect, and improve the Service; and
- comply with law and enforce our terms.
How we disclose information
We may disclose information:
- to people an authorized account holder invites to a child's care team, according to their assigned access;
- to service providers that help us host, secure, operate, or support the Service, including Microsoft Azure for application and database hosting and configured providers for account-related email delivery;
- when required by law or reasonably necessary to protect users, the public, SpinRise, or the integrity of the Service; or
- as part of a merger, financing, acquisition, reorganization, or sale of assets, subject to appropriate notice and protections.
We do not sell personal information and do not use personal information for cross-app advertising or tracking. Apple may process App Store downloads or subscriptions under Apple's own privacy policy. SpinRise does not receive full payment-card details from Apple.
Children's information
An adult account holder must be the child's parent or legal guardian, or otherwise have authorization from the parent or legal guardian and any other consent required by law. Account holders are responsible for limiting care-team access to authorized people. If you believe a child's information was provided without proper authority, contact us so we can investigate and take appropriate action.
Retention and deletion
We keep personal information while an account is active and as needed to provide the Service. We may keep limited information longer when reasonably necessary for legal obligations, security, fraud prevention, dispute resolution, or enforcement.
You can initiate account deletion in the authenticated SpinRise app under Settings → Request Account Deletion. We record a request reference, verify the request, and aim to complete permanent deletion of the account and associated data within 30 days. We will confirm completion, subject to information we must retain or may lawfully retain. Deleting a SpinRise account does not cancel an App Store subscription; subscriptions must be managed in Apple subscription settings.
Your choices and rights
You may ask to access, correct, or delete personal information by contacting us. Depending on where you live, you may have additional rights, such as receiving a copy, objecting to or restricting certain processing, or appealing a privacy-request decision. We may need to verify your identity and authority before acting on a request.
Security and international processing
We use administrative, technical, and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure. Information may be processed in the United States or other places where our service providers operate, subject to applicable legal protections.
Changes to this policy
We may update this policy as the Service or legal requirements change. We will post the revised policy with a new date and provide additional notice when required.
Contact us
For privacy questions or requests, email support@spinrisetechnologies.com. Do not include sensitive care notes or other private health information in your initial email.
SpinRise is not an emergency service. If someone is in immediate danger, contact local emergency services.